Before disbursing reimbursement/cash advance funds to employees, you need to check your company's Mekari Expense balance first, because the money disbursed from the reimbursement/cash advance process will be deducted from the company's Mekari Expense balance. Please note that the disbursement transaction may fail if your company's Mekari Expense balance is insufficient. Only accounts with the role of Admin/Super Admin can top up the Mekari Expense balance.
Here are the steps to top up/fill the Mekari Expense balance:
On the Home menu, click “Top up”.
Select the bank you want to use. Click here to learn the transfer guidelines for each available bank to top up the Mekari Expense balance on Mekari Expense.
Then, the virtual account number you can use will be displayed, and you can follow the provided payment instructions to make the transfer.
If the top-up/balance filling process is successful, your Mekari Expense balance will be automatically updated.
- The transfer process will stop if your bank account balance is insufficient.
- If a "retry the reimbursement" notification appears, you can contact our support team at support-expense@mekari.com. Additionally, there is an Auto-retry disbursement that will occur starting the next day for up to 5 days (1 auto-retry per day).
That concludes the explanation on how to top up your Mekari Expense balance. Next, learn how to access notifications in the Inbox here.