Reversal is the return or cancellation of a previously made transaction. In this case, there are reversal steps for one of the transactions recorded in the account that you can monitor. There are 2 types of reversal: Full Reversal and Partial Reversal. Each type of reversal is divided into two categories, namely Reversal without Report and Reversal with Report. For more details, see the full tutorial below.

A. Full Reversal without Receipt

1. Log in to your Mekari Expense Mobile account and select the My cards tab.
2. Then select “Physical card”.
   
3. Next, click “View” on the following notification.
   

4. You will then be directed to the details of the new transaction with the status ‘Credited’ that has been reversed. The Mekari Expense system will automatically change the status of the transaction from ‘Completed’ to ‘Credited’ after the reversal.
   

5. The transaction status changes to ‘Credited’. Since the transaction does not have a receipt, the system will directly direct you to the link of transactions to be refunded. Click “Go to previous transaction” to see the details.
   

   In this case, you do not need to Submit receipt in the system because there are no transactions within it yet, so the refund to your account is done in full.

B. Full Reversal with Receipt

1. On the Physical card page, click “View”.
   

2. You will be directed to the details of the transaction to be reversed. The Mekari Expense system will automatically change the status of the transaction from ‘Completed’ to ‘Credited’ after the reversal.
   

3. Then you will be directed to the details of the transaction to be reversed. Since there is already a transaction with a Receipt, after the reversal, you need to resubmit the Receipt. On the transaction that has been reversed, click “Submit receipt”.
    

4. Re-upload the Receipt and include a Note (Optional). Then click “Submit”.
   

5. The transaction status will then change to Awaiting review. In this case, you need to wait for Approval from the Admin/Approver first.
   

C. Partial Reversal with Receipt

1. On the Physical card page, click “View”.
   

2. You will be directed to the details of the transaction to be reversed. The Mekari Expense system will automatically change the status of the transaction from ‘Completed’ to ‘Credited’ after the reversal.
   

3. Then you will be directed to the details of the transaction to be reversed. Since a partial reversal transaction has occurred and there is a Receipt, after the reversal, you need to resubmit the Receipt. On the transaction that has been reversed, click “Submit receipt”.
   

4. Re-upload the Receipt and include a Note (Optional). Then click “Submit”.
   

5. The transaction status will then change to Awaiting review. In this case, you need to wait for Approval from the Admin/Approver first.
   

D. Partial Reversal without Report

1. On the Physical card page, click “View”.
   

2. You will be directed to the details of the transaction to be reversed. The Mekari Expense system will automatically change the status of the transaction from ‘Completed’ to ‘Credited’ after the reversal.
   

3. The transaction status changes to ‘Credited’. Since the transaction does not have a receipt, the system will directly direct you to the link of transactions to be refunded. However, in the case below, the receipt still needs to be submitted because the reversal performed is a Partial reversal. Click “Go to previous transaction” to see the previous transaction.
   

4. Then you will be directed to the following view. Click “Submit receipt” to continue.
   

5. Re-upload the Receipt and include a Note (Optional). Then click “Submit”.
   

6. The transaction status will then change to Awaiting review. In this case, you need to wait for Approval from the Admin/Approver first.